Our knowledgeable customer support staff is always ready to provide you with prompt and friendly service. To place an order, discuss an existing order, or receive more information about our products and services, call us at 1.888.983.4327 (98.DGEAR) from M-F 8:00am to 4:30pm EST. diamondLife accepts Orders by email, mail, fax or phone.
Accepted payment methods are Visa, MasterCard, American Express, Discover, Paypal, Check, and Wire Transfer.
Lead time = Manufacturing Time + Transit Time
We accept orders placed by any of the following methods:
All orders are shipped F.O.B. from our various facilities in the USA including our main factory in Pittsburgh, PA. Shipping charges are calculated and added to your order amount. Small parcel orders are shipped via FedEx Ground unless otherwise specified by you. All express and/or shipping arrangements must be specified at the time the order is placed. Larger items ship via motor freight on pallet(s).
Prices published are subject to change without notice. The purchaser assumes all risk of liability and damages to improper use of products. Gupta Permold Corporation makes no warranty of any kind, expressed or implied, and any implied warranty of merchantability or fitness for a particular purpose is hereby disclaimed by Gupta Permold Corporation.
If there is a problem with your order, please contact our customer support team immediately. Notice of order cancellations must be made in writing. Cancellations are reviewed on a per-order basis, subject to review of material costs, production schedules and delivery expectations.
All shipments should be inspected upon receipt for damages and shortages, in the presence of the driver. Document any visible damage clearly on the Bill of Lading in the presence of the driver. Compare the number of cartons and or pallets being delivered to what is stated on the Bill of Lading, and document any shortages onto the Bill of Lading in presence of the driver. Concealed product damage must be reported to us in writing within 72 hours of shipment receipt. We cannot process any claims after this time period.
WE STAND BEHIND THE QUALITY OF OUR PRODUCTS. If you are not satisfied for any reason, please contact us and we will promptly address your concerns: diamondLife, Consumer Goods Division, 234 Lott Rd., Pittsburgh, PA, 15235 USA.