1.888.98.DGEAR (983.4327)

Outside the USA +1.412.793.4158

If you receive an error message when calling our toll free number, please call our direct line at +1.412.793.4158. This error is caused by some telephone carriers not routing international phone calls to toll free phone numbers in the USA.

Frequently Asked Questions

Frequently Asked Questions


Can you ship outside the 48 contiguous states (example Hawaii, Alaska, Canada, Puerto Rico)?

Yes we can. Shipping prices quoted on the website are for shipments within the 48 contiguous states. International shipments as well as shipments into HI, AK, PR and APO will be quoted per order to acquire the best possible shipping rate. Customs brokerage, duties and taxes are not covered in the shipping rate and will be billed directly to you separately by the carrier.


Return Policy

  • We urge you to be 100% comfortable before placing your order. Please feel free to request swatches and samples as needed.
  • Returns must be received back within 30 days from date of purchase for stock items such as hooks, baskets, bins, most accessories, etc.
  • Made-to-Order, Custom-Made, and Custom-Size products are Non-Returnable
  • Damage claims must be made within 5 business days of receipt
  • You are responsible for the shipping costs to return your items back to us
  • Your returned order is subject to a 20% re-stocking charge
  • Contact us for Return Authorization Number
  • Please write the above Return Authorization Number clearly on the outside of all carton(s). Without this number clearly visible, your package will not be accepted by our Returns Department.
  • For credit, your items must arrive back to us in re-sellable condition. Therefore please use adequate packaging materials to avoid shipping damage.
  • Once your items have been received and verified to be in re-sellable condition, we will issue you a refund back against your original method of payment for the material portion of your order (less shipping)


What is diamond plate?

Our diamond plate is absolutely, authentic, real commercial grade aluminum diamond plate. The same brilliant metal found on big rigs, NASCAR, fire trucks and other astonishingly cool objects and cool places. Not to be confused with imitation stamped metal that many of our competitors use. Our real diamond plate will not rust, rot, corrode or degrade.


How can I tell the difference between real diamond plate and the fake stuff?

The secret is on the backside of the metal. The diamonds on real diamond plate are forged from solid metal and therefore are perfectly solid when viewed from the back. Fake diamond plate is stamped from sheet metal producing diamonds that are hollow on the backside making the fake stuff weak, feeble and less desirable. Real diamond plate has a beautiful chrome like metallic luster. The fake stuff can fake the shine but can't fake the strength of real diamond plate. They say diamonds are a girl's best friend ... but who wants hollow diamonds?


What is brushed aluminum?

Our brushed aluminum is aircraft grade aluminum with a brushed finish applied to the surface giving the metal a beautifully sophisticated and soft luster. This refined appearance is similar to that of many stainless steel appliances found in today's homes.


Where is all of this cool stuff made?

A lot of it is made in our factory in Pittsburgh, PA. We design, engineer, manufacture and sell all under one roof. We have no middle men or distributors to worry about which means you get great gear at great prices.


What thickness diamond plate should I use?

That depends on your project. For structural projects such as Ramps, Framing, Mezzanines, etc use 0.125" (1/8"). For appearance type projects use 045".


Is diamond plate slippery?

Not at all. In fact it's quite the opposite. Diamond plate was originally created back in the 60s for tread purposes and therefore was originally called "tread plate". However, the tread plate looked so good, people started using it for all kinds of other things. Take a look at a big rig or an armed forces vehicle and you may notice diamond plate on its steps or walkways. This is to give the operators the best possible traction when the surfaces are wet or icy. The diamonds provide extra surface area for shoes to grab onto. You may be surprised when you walk across our diamond plate and find how much traction you feel, even with high heels.


Can I use diamond plate outdoors?

Absolutely. Our diamond plate will not rust, rot, corrode or degrade.


Can I get some custom stuff made?

Yes. There will usually be a minimum quantity required which depends on the complexity of the item. We wish we could make all the cool ideas people call with us. But in order to offer great gear at great prices we use very high production machinery and processes which only make sense for production type quantities.


How much is shipping?

Shipping cost depends on the following:

  • Ship To Location
  • Shipping to Residence or Business
  • Shipment Weight (we'll figure this out)
  • Dimensions of Shipment (we'll figure this out too)

Call our Live Customer Support, and we'll get you quick shipping quote.


How long does it take to ship orders?

3-5 business days.

If shop load is high, turn around time can stretch to 7-10 business days.

Back ordered item are 3-4 weeks.


What do I do if my order arrives damaged?

Almost all shipment damage happens due to accidental mishandling by the freight company. Before signing the shipping papers, check the condition of the shipping cartons. If you notice any damage to the carton(s), mark the shipping papers accordingly before signing. If the product(s) inside are indeed damaged, this will greatly help expedite the replacement process. If product is indeed damaged, call our Live Support and we'll help you get a replacement quickly. Most often we'll ask you to email us a digital photo of the damage. Once we have your photo, replacement is usually quick and easy.


What do I do if I ordered the wrong item?

Call our Live Support along with your order number. We'll ask you to return the item back to us at your cost. If the item arrives back in re-sellable condition, we'll issue a credit to your credit card accordingly.


What do I do if I need to exchange an item?

Call our Live Support along with your order number. We'll ship your new item right away and ask you to return the other item back to us at your cost. If the item arrives back in re-sellable condition, we'll issue a credit to your credit card accordingly.


What is a CVV code?

The CVV code or security code is 3 to 4 digit number on the backside of your credit card. This code provides additional security for your protection.


Why is my credit card being declined?

A declined credit card can be frustrating. Unfortunately we don't know any more than you do of why your credit card is being declined by your bank. The best thing to do is to contact your bank and explain the problem.


Why do you need additional proof of identification on larger orders?

For larger orders, we may ask for any or all of the following as additional security for your protection:

  • fax copy of your driver's license
  • fax copy of your business license
  • fax copy of your business card
  • emailed photo of your store front
  • signed copy of your order faxed back to us

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