Factory-Direct Work Space Gear for Commercial Institutional Residential Spaces
 

Help

Customer Service

Our knowledgeable customer support staff is always ready to provide you with prompt and friendly service. To place an order, discuss an existing order, or receive more information about our products and services, call us at 1.888.98.DGEAR (983.4327) from M-F 8:00am to 4:30pm EST. diamondLife accepts Orders by email, mail, fax or phone.

Payment Methods

Accepted payment methods are Visa, MasterCard, Discover, American Express, Check, ACH (Wire Transfer), and Money Orders.

Lead Times

Lead time = Manufacturing Time + Transit Time

  • Most products are made-to-order and are manufactured within 3-5 business days.
  • SlatWall MX™ products are manufactured within 7-10 business days.
  • Hardware and accessories are typically in stock and ship within 24 hours.
  • Back ordered items can take up to 4-6 weeks.
  • 24hr, 48hr, and 72hr MANUFACTURING RUSH ORDERS are sometimes available. Please inquire.
  • Transit Times typically range from 1 to 5 business days within the continental USA, depending on distance from shipping point
Ordering

We accept orders placed by any of the following methods:

  • Online: our websites operate around the clock, year around.
  • By Phone: 1.888.98.DGEAR (983.4327) M-F 8:00am to 4:30pm EST.
  • By Fax: 412.793.1055
  • By Mail: Mail orders are processed daily. Send order & payment to:
diamondLife
Consumer Goods Division
234 Lott Rd
Pittsburgh, PA 15235
USA
Shipping

All orders are shipped F.O.B. from our various facilities in the USA including our main factory in Pittsburgh, PA. Shipping charges are calculated and added to your order amount. Small parcel orders are shipped via FedEx Ground unless otherwise specified by you. All express and/or shipping arrangements must be specified at the time the order is placed. Larger items ship via motor freight on pallet(s).

Terms & Conditions

Prices published are subject to change without notice. The purchaser assumes all risk of liability and damages to improper use of products. Gupta Permold Corporation makes no warranty of any kind, expressed or implied, and any implied warranty of merchantability or fitness for a particular purpose is hereby disclaimed by Gupta Permold Corporation.

Cancellations

If there is a problem with your order, please contact our customer support team immediately. Notice of order cancellations must be made in writing. Cancellations are reviewed on a per-order basis, subject to review of material costs, production schedules and delivery expectations.

Returns
  • We urge you to be 100% comfortable before placing your order. Please feel free to request swatches and samples as needed.
  • Returns must be received back within 30 days from date of purchase for stock items such as hooks, baskets, bins, most accessories, etc.
  • Made-to-Order, Custom-Made, and Custom-Size products are Non-Returnable
  • Damage claims must be made within 5 business days of receipt
  • You are responsible for the shipping costs to return your items back to us
  • Your returned order is subject to a 20% re-stocking charge
  • Contact us for Return Authorization Number
  • Please write the above Return Authorization Number clearly on the outside of all carton(s). Without this number clearly visible, your package will not be accepted by our Returns Department.
  • For credit, your items must arrive back to us in re-sellable condition. Therefore please use adequate packaging materials to avoid shipping damage.
  • Once your items have been received and verified to be in re-sellable condition, we will issue you a refund back against your original method of payment for the material portion of your order (less shipping)
Damage Claims

All shipments should be inspected upon receipt for damages and shortages, in the presence of the driver. Document any visible damage clearly on the Bill of Lading in the presence of the driver. Compare the number of cartons and or pallets being delivered to what is stated on the Bill of Lading, and document any shortages onto the Bill of Lading in presence of the driver. Concealed product damage must be reported to us in writing within 72 hours of shipment receipt. We cannot process any claims after this time period.

Satisfaction Guarantee

WE STAND BEHIND THE QUALITY OF OUR PRODUCTS. If you are not satisfied for any reason, please contact us and we will promptly address your concerns: diamondLife, Consumer Goods Division, 234 Lott Rd., Pittsburgh, PA, 15235 USA.

Copyright © 2014 diamondLife. All rights reserved. | Terms of Use