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| Customer
Service |
Our knowledgeable customer support staff is always ready to provide you with prompt, friendly service. To place an order, discuss an existing order, or receive more information about our products and services, call us at 888.98.DGEAR (983.4327) from 8:00am to 4:30pm EST. diamondLife accepts Orders by mail, fax or phone; details follow.
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Online Orders
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Our website operates 24 hours per day, year around. |
Phone Orders
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Our telephone line, 888.98.DGEAR operates from 8:00am to 4:30pm EST M-F. |
Fax Orders
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Our
fax line, 412.793.1055,
operates 24 hours a day, seven days a week. Fax new orders or confirmations
at any time.
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| Mail Orders |
Mail orders are processed daily. Send order & payment to: |
diamondLife
Consumer Goods Division
234 Lott Rd
Pittsburgh, PA 15235
USA
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Payment Methods
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Accepted payment methods are Visa, MasterCard, Discover, Check, ACH (Wire Transfer), and Money Orders.
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| Stock Products |
Most
items are stock products and ship within 3-5 business days. Back
ordered items can take 4-6 wks. Please allow an extra 1 week for
any customization of products, such as special sizes and/or cuts.
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| Shipping |
All
orders are shipped F.O.B. our facilities in Pittsburgh, PA and freight
charges are
calculated and added to your order amount. Most orders
are shipped via FedEx Ground
or USPS unless otherwise specified by you.
All express and/or shipping arrangements must
be
specified at the time
the order is placed. Some larger items ship via motor freight on
pallet(s).
Although we do our best to quote freight costs, the actual freight cost
may be higher at time of shipment due to a larger carton used for safer
transit. The actual carton size may not be known exactly at time
of quote, especially for custom size parts. Freight costs are heavily
dependent on carton weight and carton size (called dimensional weight
by shipping industry). If there is any difference in freight cost, we
will contact you.
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| Terms & Conditions |
Prices
published are subject to change without notice. The purchaser assumes
all risk of liability and damages to improper use of products. Gupta
Permold Corporation makes no warranty of any kind, expressed or implied,
and any implied warranty of merchantability or fitness for a particular
purpose is hereby disclaimed by Gupta Permold Corporation.
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| Cancellations |
If
there is a problem with your order, please contact our customer support
team immediately. Notice of order cancellations must be made in
writing. Cancellations are reviewed on a per-order basis, subject
to review of material costs, production schedules and delivery expectations.
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| Returns |
- We urge you to be 100% comfortable before placing your order. Please feel free to request swatches and samples as needed.
- Returns must be received back within 30 days from date of purchase for stock items such as hooks, baskets, bins, most accessories, etc.
- Made-to-Order, Custom-Made, and Custom-Size products are Non-Returnable
- Damage claims must be made within 5 business days of receipt
- You are responsible for the shipping costs to return your items back to us
- Your returned order is subject to a 20% re-stocking charge
- Contact us for Return Authorization Number
- Please write the above Return Authorization Number clearly on the outside of all carton(s). Without this number clearly visible, your package will not be accepted by our Returns Department.
- For credit, your items must arrive back to us in re-sellable condition. Therefore please use adequate packaging materials to avoid shipping damage.
- Once your items have been received and verified to be in re-sellable condition, we will issue you a refund back against your original method of payment for the material portion of your order (less shipping)
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| Claims |
All shipments should be inspected upon receipt for damages and shortages, in the presence of the driver. Document any visible damage clearly on the Bill of Lading in the presence of the driver. Compare the number of cartons and or pallets being delivered to what is stated on the Bill of Lading, and document any shortages onto the Bill of Lading in presence of the driver. Concealed product damage must be reported to us in writing within 72 hours of shipment receipt. We cannot process any claims after this time period.
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| Satisfaction Guarantee |
WE STAND BEHIND THE QUALITY OF OUR PRODUCTS. If you are not satisfied for any reason, please contact us and we will promptly address your concerns: diamondLife, Consumer Goods Division, 234 Lott Rd., Pittsburgh, PA, 15235 USA.
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