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Customer Service	Our knowledgeable customer support staff is always ready to provide you with prompt, friendly service. To place an order, discuss an existing order, or receive more information about our products and services, call us at 888.983.4327 from 8:00am to 4:30pm EST. diamondLife accepts Orders by mail, phone or fax; details follow.
Online Orders	Our website operates 24 hours per day, year around.
Phone Orders	Our telephone line, 888.983.4327 operates from 8:00am to 4:30pm EST M-F.
Fax Orders	Our fax line, 412.793.1055, operates 24 hours a day, seven days a week. Fax new orders or confirmations at any time.
Mail Orders	Mail orders are processed daily. Send order & payment to: RESERVE® Division of Gupta Permold Corp. 234 Lott Rd Pittsburgh, PA 15235 USA
Payment Methods	Accepted payment methods are Visa, MasterCard, Discover, Check, ACH (Wire Transfer), and Money Orders.
Stock Products	Most items ship within 3-5 business days. Back ordered items can take up to 12 wks. Please allow an extra 1 week for any customization of products, such as special sizes and/or cuts.
Shipping	All orders are shipped F.O.B. our facilities in Pittsburgh, PA and freight charges are calculated and added to your order amount. Most orders are shipped via FedEx Ground or USPS unless otherwise specified by you. All express and/or shipping arrangements must be specified at the time the order is placed. Some larger items ship via motor freight on pallet(s). Although we do our best to quote freight costs, the actual freight cost may be higher at time of shipment due to a larger carton used for safer transit. The actual carton size may not be known exactly at time of quote, especially for custom size parts. Freight costs are heavily dependent on carton weight and carton size (called dimensional weight by shipping industry). If there is any difference in freight cost, we will contact you.
Terms & Conditions	Prices published are subject to change without notice. The purchaser assumes all risk of liability and damages to improper use of products. Gupta Permold Corporation makes no warranty of any kind, expressed or implied, and any implied warranty of merchantability or fitness for a particular purpose is hereby disclaimed by Gupta Permold Corporation.
Returns	We urge you to be 100% comfortable before placing your order. Please feel free to request samples as needed. Returns must be received back within 30 days from date of purchase Custom-Made and Custom-Size products are Non-Returnable Damage claims must be made within 5 business days of receipt You are responsible for the shipping costs to return your items back to us Your returned order is subject to a 20% re-stocking charge Contact us for Return Authorization Number Please write the above Return Authorization Number clearly on the outside of all carton(s). Without this number clearly visible, your package will not be accepted by our Returns Department. For credit, your items must arrive back to us in re-sellable condition. Therefore please use adequate packaging materials to avoid shipping damage. Once your items have been received and verified to be in re-sellable condition, we will issue you a refund back against your original method of payment for the material portion of your order (less shipping)
Claims	All shipments should be inspected upon receipt for damages and shortages. In all cases, the purchaser assumes all risk of loss or damage to products in transit, and likewise assumes responsibility for filing a claim with the carrier. In the event of freight damage, notify the carrier immediately, and mark the bill of lading "damaged". When receiving a shipment, note the number of cartons and or pallets shipped on the bill of lading in relation to the number of cartons/pallets received.
Satisfaction Guarantee	WE STAND BEHIND THE QUALITY OF OUR PRODUCTS. If you are not satisfied for any reason, please contact us and we will promptly address your concerns: RESERVE, Division of Gupta Permold Corporation, 234 Lott Rd., Pittsburgh, PA, 15235 USA.